Thank you for placing your order with Medetac.

 
We are committed to excellence before, during, and even after you receive your purchase. We realise that even though we aim provide only the best in medical supplies and equipment, you may occasionally find it necessary to return or exchange an item. 

 
Damaged and Defective items: PLEASE NOTE that this page refers only items that the customer wants to return of his own volition.

 

If an item arrives damaged or with a manufacturer defect or other error to which we are at fault, rest assured that we will do everything in our power to repair or replace it at no cost to you.

Conditions for Return
Most items that we sell may be returned within 30 days of delivery for a full refund, minus shipping fees, provided it complies with the following conditions: 
 

• The item must be clean (no cracks, scratches, dirty marks etc)

• The item must be unused

• The item must be in its original packaging.

In addition, the item cannot be one of the “non-eligible returns” listed below. 

 
Items Not Eligible for Return

• Medical disposables

• Opened packages or anything that cannot be resold as New.

• Other items specifically marked as “non-returnable” in the item’s website description

In addition, we also cannot accept:

• Return requests more than 30 days after delivery

• Any item that has been modified or used

• Any item not in its original packaging

• Special orders

• E-gift certificates

Charges and Fees
Assuming all conditions are met, we will be able to provide you with a FULL REFUND, minus shipping fees.

 
Shipping Fees
All Shipping charges are non-refundable. For orders that received “Free shipping” or if the item was advertised as “Free shipping”, our actual outbound shipping cost of the item will be withheld from your refund amount.
Return shipping costs (of sending the item back to us) are also the responsibility of the customer. (Unless the item is being returned due to our error, manufacturer defects, or damage during shipping, in which case we would send you a prepaid shipping label. 

 
Why Shipping Fees? Even though you’re giving us back an item that we can resell, the shipping itself is a service that the carrier has performed and can never get back. Even if an item had “Free Shipping”, that didn’t mean that for your particular item (and generally, “Free shipping” is for the larger items) it didn't cost anything to get it to its destination. It means that, out of loyalty to our customers, we covered that shipping fee. So when a customer returns an item, the amount we paid still has to get deducted. 

 
 

Return Procedures:

1. Customers should notify us via email of their intention to return the product, and ensure that it is posted within 14 days after confirmation

2. We recommend that you make sure the item is packed properly and that the shipment is insured for its retail value. You should also obtain a valid tracking number. We are not responsible for items that are get lost or damaged on the way from the customer’s address to any of the return facilities.

3. Refunds will be issued within 30 days after we have received, inspected, and approved the return. We will send your refund via the original payment method that you used to pay for the item. 

All returns are subject to inspection. They must be in new, unused, resalable condition and contain all packaging materials, manuals, and blank warranty cards. Any item not in its original condition will be deemed unsuitable for resale and will not be accepted for a refund.

 

Cancelled Orders
If an item has not yet been shipped, you can can cancel the order and receive a full refund. However, if the item has already been shipped, even if the customer has not received the item yet, it is subject to regular return policies. Customer must accept delivery, and then contact us to set up a return, as per the instructions above.

 
Meditac is committed to providing you with reliable, dependable service. Please contact us with any comments or questions, and we will try to address them in an efficient manner.